Frequently Asked Questions | Landau Store

We offer free UK delivery on all orders over £70. Orders placed before 2pm are dispatched the same day and typically arrive within 48 hours via our tracked courier service. You will receive a confirmation email with tracking details once your order has been dispatched. Please allow an extra working day during busy periods such as sale events or bank holidays.

Yes — Landau Store offers free UK delivery on all orders over £70. For orders under £70, a standard delivery charge applies which is calculated at checkout. We also offer free UK returns on all orders, so you can shop with complete confidence.

Yes, we ship to many countries worldwide. International delivery times vary by destination but typically take between 5–14 working days. Please note that international orders may be subject to customs duties and import taxes levied by the destination country, which are the responsibility of the customer. We recommend checking your local customs regulations before placing an international order.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's tracking page. You can use this to follow your parcel in real time. If you haven't received a tracking email within 24 hours of placing your order, please check your spam folder or contact us.

If you're not home when delivery is attempted, our courier will typically leave a card with instructions on how to rearrange delivery or collect from a local depot. You can also use the tracking link in your dispatch email to manage your delivery preferences directly with the courier.

We offer free UK returns on all orders. Items must be returned in their original, unworn condition with all tags attached within 28 days of receiving your order. We are unable to accept returns on items that have been worn, washed, or damaged after delivery. Once we receive and inspect your return, a refund will be processed to your original payment method within 5–7 working days.

Returning an item to us is simple. You can either:

1. Post it back to us — use the returns label included in your parcel, or contact us and we'll send you one. Drop it off at any post office or collection point.

2. Bring it in store — visit us at our Folkestone store and our team will process your return in person.

Yes, we are happy to exchange items for a different size or colour subject to stock availability. To arrange an exchange, please contact our team before returning your item so we can check availability and reserve the replacement for you. Alternatively, you can visit us in-store in Folkestone where our team will assist you directly.

Once we receive your returned item and confirm it meets our returns criteria, your refund will be processed within 5–7 working days. The refund will be returned to your original payment method. You'll receive an email confirmation once your refund has been issued. Please allow a further 3–5 working days for the funds to appear in your account depending on your bank or card provider.

Unfortunately, free returns are only available for UK-based customers. International customers are responsible for covering the cost of return postage. We strongly recommend using a tracked and signed-for service and retaining your proof of postage, as we cannot accept responsibility for items that fail to reach us. Please mark your package 'Returned Goods' to avoid additional customs charges.

We accept all major payment methods including:

• Visa, Mastercard and American Express
• PayPal
• Apple Pay and Google Pay
• Shop Pay

All transactions are processed securely. Your payment details are never stored on our servers.

We process orders quickly to ensure fast dispatch, so we are only able to amend or cancel orders within a short window after they are placed. Please contact us immediately if you need to make a change. If your order has already been dispatched, you will need to return it to us once it arrives using our free UK returns service.

Order confirmation emails are sent automatically as soon as your order is placed. If you haven't received one, please first check your spam or junk folder. If it's not there, it's possible the email address entered at checkout may have had a typo. Please get in touch with your name and the date of your order and we'll look into it right away.

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We are a legitimate, long-established independent retailer based in Folkestone, Kent, trading since 1982. We never share your personal data with third parties for marketing purposes. You can shop with complete confidence.

Currently we do not offer a gift wrapping service online. However, if you are purchasing a gift and would like to include a personal message, please contact us after placing your order and we will do our best to accommodate your request. Items can also be purchased in-store at our Folkestone location where our team can assist with gift packaging.

Landau Store stocks over 30 premium brands across footwear, clothing and accessories. Our key brands include Adidas, New Balance, UGG, The North Face, Carhartt WIP, Under Armour, Skechers, Dr. Martens, Lyle & Scott, Vans, Converse, Reebok, Puma, Nike, Birkenstock, Colorful Standard, Dr. Denim, Helly Hansen, Salomon and more. We regularly add new brands and collections — check our full brands page for the latest.

Yes, 100%. Landau Store is an authorised stockist for every brand we sell. All products are sourced directly from official brand distributors and suppliers. We have been an authorised retailer of premium brands for over 40 years and our reputation for authenticity is something we take very seriously. Every item sold on landaustore.co.uk is genuine.

Each product page includes sizing information specific to that item. Where available, a size guide is included to help you find your best fit. Sizing can vary between brands, so we always recommend checking the size guide before ordering. If you're unsure, our in-store team in Folkestone are always happy to advise — just get in touch or pop in.

We love hearing from customers about brands and products they'd like to see. If there's something specific you're looking for, please let us know — we may already have it in-store even if it isn't listed online, or we can look into sourcing it. As an independent retailer, we're able to be flexible in our buying decisions.

Yes, we receive new stock regularly throughout the year and update our website with new season drops as they arrive. To be the first to know about new arrivals, sign up to our newsletter or follow us on social media. Our in-store range in Folkestone is updated frequently and often includes exclusive or limited pieces not available online.

Landau Store is based in Folkestone, Kent on the south-east coast of England. Our three-floor flagship store is at the heart of Folkestone town centre and has been a destination for fashion, footwear and accessories since 1982. For our exact address, opening hours and directions, please visit our Store Information page.

Our Folkestone store is open throughout the week. For the most up-to-date opening hours, including bank holiday hours, please visit our Store Hours page. You can also call us or get in touch ahead of your visit.

Yes, we offer a click and collect service for customers who prefer to pick up their order in person at our Folkestone store. Simply select the click and collect option at checkout and we'll notify you when your order is ready. This is a great option if you'd like to try items on before you leave the store, or if you're already planning a visit to Folkestone.

Yes, our Folkestone store often carries additional stock, limited editions, and new arrivals that may not yet be listed online. If you're looking for something specific that you can't find on our website, it's always worth giving us a call or visiting us in person. Our knowledgeable team are always happy to help you find exactly what you're looking for.

You can reach us via our contact page, by calling us directly, or by visiting us in store in Folkestone. We aim to respond to all online enquiries within one working day. Our team are passionate about what they do and are always happy to help with product advice, sizing, orders, or anything else you need.