Shipping policy

Delivery Policy

If you have any questions about your delivery, please call us on +44 (0)1303 257511 or email sales@landaustore.co.uk.

Standard UK Delivery

We use Royal Mail Tracked 48 for all standard UK orders. Orders placed before 2pm Monday to Friday are dispatched the same working day and typically arrive within 2 working days. Orders placed after 2pm, over weekends or on bank holidays are dispatched the next working day.

Free on all UK orders over £70
£4.95 on all UK orders under £70

Once dispatched, you will receive a tracking number by email. Your order can be tracked via the Royal Mail Track and Trace website — tracking is usually active after 6pm on the day of dispatch.

Next Day Delivery

Next Day Delivery is available via Royal Mail Special Delivery. Orders must be placed before 2pm Monday to Friday to guarantee delivery by 4pm the following working day. Orders placed after 2pm on Friday, or over the weekend, will be dispatched on Monday and delivered Tuesday.

Heavy and Bulky Items

Ski equipment and other oversized items are dispatched via UPS due to Royal Mail size restrictions. Delivery timescales for these items may vary — we will notify you of your expected delivery window at the time of dispatch.

International Delivery

We ship worldwide using Royal Mail International Signed For, which provides tracking and insurance on your parcel. Delivery timescales vary by destination — please allow additional time for international orders.

All orders delivered outside the United Kingdom may be subject to import duties, taxes and customs charges levied by the destination country. These charges are outside our control and must be paid by the customer before goods can be released for delivery. As the UK is no longer a member of the European Union, this applies to all EU orders as well as the rest of the world. We recommend checking your local customs regulations before ordering.

For information on returns, please see our Delivery & Returns page or our Refund Policy.