What Our Customers Think Of Us

Found Landau during a frantic internet search for Nike Air Force 1s after being let down by Footasylum. Arrived the morning after ordering in perfect condition and even with all labels etc ready for free returns (even though we won't be needing to). Landau will now be our first port of call for trainers - E Jarvis

Can I just say what a fast & efficient service you provide in these dangerous times, your service was excellent as was your pricing & I will recommend you to my other friends.Stay safe & thanks again - Richard Holmes

Usually hate shopping online but a very prompt and efficient service, free tracked returns and a fast refund. Excellent communication on the phone & via email. And last but not least, the cheapest anywhere for the coat I wanted in all sizes, when sold out everywhere else! - Sian Merry

Great products and even better service. Ordered trainers Tuesday, Delivered Wednesday. Thanks ! - Simon Costello

Love this store. The staff are always cheerful, helpful and friendly. Much better than the miserys we came across in JD Earlier. Support Local - Lois Cavallaro

Came across your store by chance online. You had some trainers in stock that were out of stock everywhere else! They were delivered the Next Day! Excellent service, would definitely recommend A+++ - Lindsay Fane

Best SHop In Kent,,always got exclusive trainers,plus they av always got loads on sale,, 100% best shop in Kent,,you end up in there for about 45 minutes and leave skint because you've cained all your wages - Carl Smithy

Love this shop !! Great customer service, my orders always arrive on time - Amy Smith

They have some colourways of kicks I have been looking for with next day delivery for free. Whats not to like. Dean - Durham

Ordered my size online after school with my son and they have just arrived the next day at 9:34am ! Fantastic service. Tom - Watford

Great service which is often forgotten in many shops.Really impressed with a very helpful person called Dec who helped me with U.S conversions for my daughters Nike shoes. Will use again. Abi - Berkshire

The parcel arrived today!Thank you so much for your help.Really impressed with the service.Kindest regards,Deb.

Super fast delivery - Also had some questions to ask and they were answered quickly and very professionally - Andrew - Scotland

have always got my trainers from here an this weekend I was a right pain in the butt, getting staff to get different sizes, different shoes, different colours! An they just do it with a smile. I even got home changed my mind with one pair, called them up asked if they had a different one in stock an went back and exchanged them! That for me is awesome customer support and care and that is why I always go back - Carly - Kent

Not just the best trainer shop in Folkestone but in Kent IMO, awesome stock good deals...Freindly staff....We don't buy our footwear anywhere else, thank you all at Landau - Paul - Folkestone

Like to say many thanks for your help..Came in on Thursday,purchased a lot of sports wear...
Walked around the store and my daughter's was whatsapp video calling and picking out what they wanted..
Staff was excellent, and nothing was not a problem, proper way staff should be..
Many thanks and highly recommend you to any body...thanks - David - Folkestone

Chloe in the womens clothing department was so friendly & helpful dont see that much anymore, Landau your lucky to have her! - Tina Beatty

Fantastic service! Thank you so much for your excellent customer service and fast delivery. I am over the moon with my online purchase and I would highly recommend this store to anyone who is seeking a fantastic range of fashion brands - Rachael Pietruszka

Having just got back from a ski trip I would just like to say a big thanks you to the team at Landau for fitting us out with Great skis and boots (no leg ache hurrah!) a long time was spent making sure they were right for us and thank you to Martin (hope I got the name right) also a big thank you to the kind chap who gave my son a laptop to watch his favourite tv programme, this honestly made my day and was really above and beyond to make the exeperience more manageable for us as parents to take time for boots etc and to entertain a three year old boy! Fantastic customer care many thanks - Stacey Anne Bax

Great! Everything went through smoothly, shoes came really quickly too. David, London

Excellent company, can't thank you enough. Went above and beyond to fulfill order as originally out of stock. Jason was so helpful. Brilliant! Neil, County Antrim

Didn't have my size but was advised about the sizing so I got the smaller size and it fit perfectly! Very happy. Samantha, Crawley

All absolutely fine, excellent service! Wearing my shoes as we speak. Jill, Southampton

Received my replacement helmet this morning. Phew, off boarding tomorrow morning. Fits perfectly and inner definitely better. A big thank you for some swift and excellent service. Greatly appreciated. Many Thanks - Tony, Devon

Prompt delivery, brilliant fast service. Mandy, Plymouth

Website was very easy to use, whole service was quick and easy - Georgina, Kent

Spot on, absolutely spot on! Came really quickly. Gary, Manchester

Service was really good, fantastic communication - Claire, Kingswinford

An all round excellent service, especially at Christmas time! Rachel, North Yorkshire

Cannot believe how quick they came, really pleased especially as I couldn't find them anywhere else. Rachel, Surrey

Grand, no problems at all! Rachel, Walsall

Really happy with the service, I am a regular shopper - Tim, Canterbury

Love Landau because its always cheaper. Really impressed. Sharon, Bristol

Absolutely brilliant website, cheapest by a long way! Couldn't believe how quick the delivery was. Really happy with everything - Nicola, Guernsey

Loved Landau, service was amazing I ordered after 4pm and still got it the next day! Would definitely shop with you again and recommending to all of my friends! Helen, Birmingham

Really good, first time using Landau but will definitely use again! Laura, Durham

Excellent really easy website and came so quickly - Jack, Surrey

Thanks a lot it was really good. Would recommend to anyone! Dean, Milton Keynes

Very competitive, cheapest I could find anywhere made a big saving. Really impressed with delivery and all round very good! Caroline, Lancashire

Google search of the helmet brought Landau straight up, absolutely spot on! Nicola, Bedforshire

The whole service went through really fast with no problems - Amanda, Staffordshire

Was able to search the specific colours I wanted really easily, speedy delivery, excellent all round - Maria, Newcastle

Everything went through really quickly, especially the delivery, easy website! Angela, Glasgow

Transactions were really smooth and PayPal was easier to use. Alicia, Cumbria

I am a regular shopper here, really easy to shop with Landau, great service! Sam, Ashford

Website is really easy to use and quick delivery too - Lisa, Folkestone

Everything was really straightforward, very pleased with them - Aidan, Surrey

Great, came so quick, next day delivery was really helpful - Lynne, Mansfield

Excellent goods, fitted perfectly, found them on google great delivery - Michelle, Falkirk

Loved my Adidas trainers they were really comfy, couldn't find them in stock on other websites and they came the next day! Josiah, London

Pleased with the brilliant service, will definitely use your website again - Teresa, Broadstairs

Everything was brilliant, with speedy delivery and prices were very competitive - Tanya, Wiltshire

All good with amazing delivery, came really quick and the bag is really nice - Hanna, London

Good service, quick delivery was the best part - Mr Ward, Bury

Managed to find the Lacoste's looking on Google, really good product - Jeanette, Merseyside

An all round prompt and efficient service, thanks Landau! Oluseye, London

Product arrived so quickly, absolutely fantastic service thanks! Alastair, London

All round really good, searched the specific tops and came up first on Google, had both colours in stock. Lucy, Hertfordshire

My son loved the shoes really pleased and the delivery arrived much quicker than I expected! Great - Robert, Maidstone

All aspects were really good, quick delivery best part! Joseph, Canterbury

Very good website, only place I could find the size, excellent - Elizabeth, Herts

Loved the shoes, pictures were really good. Overall great service - Claire, Berkshire

There was a problem with my delivery address however this was immediately sorted with brilliant customer service. Website came up on Google and it was really easy to shop. Tina, London

Products came just as I ordered, with prompt delivery as well. Excellent - David, Lincoln

Amazing! Ordered from your website plenty of times and service is always spot on - Samantha, Ashford

Good website and great products, definitely will use again! Tammy, Worcestershire

Your website come up first on google, very easy to use and the shorts came really quickly - Wally, Essex

Products as pictured on the website and delivery was brilliant. Absolutely fantastic - Sarah, Worcestershire

10/10 for everything, delivered in lovely packaging, great! Mark, Tyne and Wear

Best price I could find anywhere and free delivery on top, thanks a lot! Kristina, Kent

Your website was the first on google when I searched the product, very good - Marisol, London

Brilliant product, really quick delivery and it was free as well! Jacqueline, West Yorkshire

Service was good, any problems were dealt with immediately. Good customer service will definitely use you again - Shonagh, London

Brilliant service, found you on google, really impressed with your website - Jacqui, Newcastle

Hi, thank you, great service and lovely products, very happy with my trainers and the price. I am happy to recommend you and will be shopping you again in the future - Susan, Lincolnshire

Googled the shoes and found them on your website, fast delivery, all round fantastic - Erica, Norfolk

I bought them for a friend and the process of ordering was really easy, cool shoes! Emily, Kent

Wasn't expecting such fast delivery - Nicky, Surrey

Really quick got them the next day, Brilliant! Anita, Edinburgh

Landau came up first on Google search and provided a great service, thanks! Alice, Anglesey

Delivered quickly, an all round good website - Paul, Hertfordshire

Really impressed with the delivery service, not many places do free next day delivery - Sarah, Dover

Very efficient and competitive prices. Will definitely shop here again! Stephen, Inverclyde

Perfect service!! Rebekka, Aberdeen

Service was efficient and the website was really easy to use! Jocelyn, London

Email updates were really helpful, very pleased - Meheret, Bedfordshire

Awesome products, and quick updates on the website. Really informative! Stephen, Derbyshire

Really good I am very happy with my product - Amy, Newcastle

Good service and a good product as well - Chun, Gloucestershire

Got to your website from google images, spot on service! Grahame, North Lanarkshire

Really good service, amazed how quick they came - Andrew, Tyne and Wear

5 star great website with really good delivery - Lucy, Brighton 

Great website, really good local shop - Nancy, Folkestone

5 star customer service, kept well informed about delivery and staff were helpful - Danielle, New Romney

Top marks, good prices and quick service - Rhian, Mid Glamorgan

Brilliant local shop and staff are excellent - Sarah, Dover

Only place I could find this item in stock, excellent service overall - Tom, West Yorkshire

Found your site through google images- very pleased - Sally, Gloucestershire

Good service, spoke to a nice young man on the phone, very happy - Ben, Bolton

Didn't have the one I ordered in stock but found a different colour and the delivery was excellent - Helen, Devon

Brilliant Service, my little girl is over the moon with her trainers! Madeleine, Greenock

Very happy with my Roshe Runs, Thanks - Debbie, Bristol

My shoes came really quick thanks for the great service! Dawn, Gloucestershire

Great service online and instore, liked your page on Facebook. Tasha, Ashford

Absolutely cracking website, shame the item was out of stock but other than that really good. Lucy, Lancashire

Just wanted to say thanks for my shoes, fast delivery - Kim, Scotland

Found your store on google, absolutely brilliant will be back :) - Fiona, Aberdeenshire

Really quick delivery and love my shoes! Checked out your store really cool - Holli, Kent

Wouldn't use again because you couldn't post it to my delivery address, needs to be sorted - Jane, Edinburgh - Thanks for the feedback Jane, due to PayPal's Buyer Protection Programme on this occasion we could only ship to your invoice address, sorry for any inconvenience.

Great staff, no problems with my order got it next day thanks - Lewis, Wales

Ordered some converse school shoes, arrived next day brilliant service thanks a lot - Deborah, West Sussex

Excellent serivce, dress was too short but will defintely be using your website again! - Viv, Dover

Dear staff at Landaustore,I recently ordered a Solomon ski helmet for my daughter who was absolutely delighted with it. We were so impressed with the communication and incredibly quick service you provided and the quality of the product that I ordered myself one. That too arrived really quickly this morning  and is also awesome! I just want to say a great big thank you and that I would definitely recommend your company.Great job guys!Thanks Lee Protheroe - Cambridge

Just wanted to take the time to say thank you for your great customer service in delivering me my shoes today despite completing my order past 4.00pm. - Ben from Berkshire

Just wanted to say WOW! I ordered my coat yesterday at 4:10pm and received it this morning around 10am! What a fantastic service,we've had a severe weather warning for this evening,so will be put to good use today.Once again many thanks - Elaine Hughes - Fife

I got an email confirming the refund, could I just say thank you very much for your decent service,I shall recommend you to others - Tim from Isle Of Man 

I received my delivery quick service will definitely be buying from this site again first time I came across it I had been looking for them trainers since they were sold out. Great service and custom. :-) Libra Thomas - London

Awesome! quick delivery that's what you call service - Karen from Kent

I just wanted to say how wonderful the recent service was that I received from Landau. I made a purchase on Wednesday 1st October and had received my order by Thursday 2nd October! I will most definitely be sharing this information with my friends and family and encouraging them to similarly purchase from your website! - Jessie Thorpe

Thank you for your great service :-) Bruce Daisley via Twitter

Many thanks for the Superdry parasol dress.It fits perfectly.Thanks for the excellent customer service and speedy delivery - Claire Horner

Just wanna say a massive thanks to Landau, placed an order for some Nike Air Max 90 trainers yesterday afternoon & they arrived this morning, less than 24 hours after ordering. Now that is what I call first class service!Very pleased with the Nikes, another pair added to my collection lol. Will certainly shop with you again - Clare Eyre via Facebook

Thrilled with the garment and service.Thank you, will definitely get my return trade.Cheers Kim Bositina - New York USA

Just wanted to say that my new helmet has just arrived and I am delighted with it. Hoping to go to Glencoe tomorrow for a couple of days if the winds die down a bit! Thank you for your excellent service and for keeping me informed on its delivery status. Kind Regards - Emma Sandison

Extremely fast delivery, however my timberlands were too big so i had to exchange them-Vienna Williams

I received my Ugg Boots on Saturday after advice from your staff and have to say they are brilliant. Thankyou to the young lady whose name I did not get but her sizing advice was spot on.Happy Christmas to you all and I will recommend you to my friends at work - Dianne Young

Thank you for the fast turnaround of my exchange which I received today. I was impressed with the postage being free when I ordered and even more so when your staff emailed me the returns label so I could return my jacket for the smaller size for free. Thanks again as I am now warm and cosy - Susan Davies

Hi, I just wanted to drop you a line to give you some feedback on my recent order. I had been looking for the Toms grey denim classic pop shoes for a few weeks, having ordered the wrong size from the official site (due to poor sizing information) and having to send them back to Holland, at my own cost, by which time they had sold out of the UK 11 I wanted. I found them on your site so decided it could not be worse than last time so decided to order them, yesterday. I now have the right size, at a great price and having been communicated  to at every stage by your staff. This is how a business should be run and I just wanted to thank you. Next time I will be sure that your site is the first place I visit, Many Thanks - Greg Nichols

Thanks Landau for a great online shopping experience. I placed an order for my teenage son for some Nike Air Max 90 in Royal Blue and they were cheaper than other places I had been looking at and also the only place that still had size 9 left. I made an error with my delivery address and phoned up to change it, the guy that took my call was very polite and changed the details quickly. The trainers arrived very quickly, it said 2-3 days but they were here the next day. Am very impressed with the whole process and have bookmarked Landau with the intention of using this store again and will more than likely do so before any other. Thank you very much, I have one very happy teenage son. - Sam Radforth

Very nice classic trainers. not as bulky as the original gazelle, but still a nice style. more flexible and tighter fit, feels and looks more like a bowling shoe style. exact same colour as advertised -Terence Smythe

Hello,my order arrived today.I am very happy with my new Fly London boots.They are so cool!And my daughter loves her iphone case.A very smooth transaction and a really fast shipping.Many thanks - Carmen Alt

Love the styles available! Order came really fast, very pleased and will definitely order again soon - Natalia Child

 found your customer sevice very helpfull and friendly.Also your delivery service very quick i will definately use your company again. Thank you again - Colin hill

The parcel has arrived - yay! And thank you for all your help, I will be putting in a complaint to Royal Mail for their screw up on the original delivery. Great customer service from Landau though, thank you - Mrs E Smith

 I just wanted to say thank you for the first class service I received from you. I was extremely impressed with the speed of my refund. I will definitely shop with you again and have recommended you to friends. Many thanks -Lorraine Wilson

Just wanted to thank you for a great service. Although the Uggs did not fit me the service I received was great and I have already received my refund, i shall be telling my friends, thank you - Mrs C Hudson

Fantasic website. bought some nike blazers as an xmas present and they arrived within 2 days. Great service highly recommend!! - Megan Evans

Hi Just to let you know the ski helmet I ordered only last week arrived on Wednesday. Perfect fit. I will be ordering at least one another of the same size,probably two more and also a further size below. Many thanks for such a promt delivery service - Andy Cox

We got the Ugg boots size 10 yesterday - very quick delivery and the boots look great thank you :) they are for my sons 18th and he is dead chuffed with them, so pleased they were reduced in price, a real bargain! - Caroline Burns

The replacement order was received yesterday thank you very much....Patrick Anyembe - Denmark.

Real shame they did not fit but never mind I will be using you again, great fantastic service - Chris Swain

Bag arrived Saturday morning as promised. Thank you all for a great service - Alan Clark

Thank you very much for the promt service, the trainers were excellent and I will be sure I will use this service again - Gregg Brooks

Ordered a new Salomon Patrol Cushion Air Ski Helmet at 13:30 and it arrived on the next day completely safe and sound with all recipts and paperwork,very impressed - Duncan Graham

I received the replacement boots today and I am very happy. Thank you so much for all your help. The service has been excellent and I would recommend your store to anyone.-Naomi

Ordered a pair of boots yesterday, just after 4pm-ish and they have just been delivered this morning! A truely amazing service! Well done guys,you are a credit to the online world!:0) - Erica Heeley

I was very pleased with the Kenly Uggs. Very cheap price and excellent quality. Goods were delivered next day even though I missed the cut off time. Excellent service and email delivery status advice. Would definitely use again. - Lesley Courtniedge

Hi I am afraid I was rather dissapointed by my first visit to your website.I ordered a bag for my nephew,and then moments laterreceived a call to say it was out of stock.Your websitehad advertised it was in stock.Your representative was polite and did ask if I wanted an alternative,but none of the other bags were quite right,and the original bag is still on your website as in stock.Unfortunately I do not feel as though I would return to your website in the future. It would definitely benefit from being updated more regularly. Regards Felicity Osbourne - Thanks for the feedback Felicity, we are working on a live update of stock levels as currently the system updates every 24 hours.

Just a quick line to thank you for the speedy way in which you exchanged the Ugg slippers I returned.From sending them back to you on Monday to having the new ones delivered on Thursday would have been remarkable at any other time of the year but at Christmas, truly outstanding!Once again, many thanks and have a peaceful Christmas.Dave Dyer

Dear Kaleigh, The helmet arrived today, many thanks for your help sorting it out. Wishing you all a Happy Christmas, Thanks again Christina Gater.

Thank you so much!!They were delivered just now.You are one of the best ordering / delivery service I have used -Erica Thurgood

I have just received the Sparkle Ugg Boots I ordered from you yesterday - thank you SO MUCH for an amazing service! The boots are fabulous, competitively priced and then to recieve them the very next day free delivery - is excellent service -Rosie Evans

I just wanted to confirm that my gloves arrived safely earlier in the week and are perfect, so thank you for all your efforts to obtain these for me and for your assistance in helping us to choose a helmet and goggles for myself and my husband on Sunday.Samantha Coslett-Derby

Thank you, they arrived today! The service from Landau has been brilliant! Everyone has been so helpful and the exchange of my boots for a smaller size was so efficient. Ruth Sibley

Boots arrived this morning! Beautiful colour and perfect fit. Bought two pairs cos I knew my daughter who is same sizeas me would be after them to ! It is the first time I have shopped with you and certainly will not be the last! Very impressed with the superfast service and great customer service,thanks again Alison - Alison Ross

My boots arrived yesterday!  Thanks so much for such a speedy service!  Brilliant! Regards Alex -Alexandra Wilson

Thank you very much, Great service - Mike Williams

Dear Martyn, Thank you for the quick delivery and your services. I have received the helmet today! Beste, Jennifer Vlielander